Health Genesis - Customer Service - Opening New Account - Vitamins, Amino Acids, Health Supplements, On Sale, Specials, Offers, Now Foods, Source Naturals, Nature's Plus, Centrum

Common Issues
	Opening New Account
	Checking on an order
	Placing a new order - USA
	Placing a new order Canada
	Placing a new order - Intl.
	Shipping Policy
	Shipping methods available
	Return policy
	Refund policy
	Returning an item
	Finding a product
	Inquire information - Product
	Payment methods accepted
	Transaction issues
	Using this site
	Contacting support
	Canceling/Changing Order

translate in your language

Customer Service
	Customer Service
	Ordering Methods
	Payment Methods
	Shipping Methods
	Privacy Policy
	Contact Us
	Bookmark This Page
	Email This Page

CUSTOMER SERVICE SECTION: YOUR ORDER STATUS

CHECKING THE STATUS OF AN ORDER

After you place an order, you will get a purchase confirmation email with useful information about your order, after this conformation email, you will get an update with shipping information with tracking codes that you can check at any time. Please check your spam mail folders for any emails trap by your anti-spam software. The shipping update email may take a couple of days after your order has been confirmed.

TRACKING A PACKAGE

You can track the location of your shipment in real time, showing the status of your package in a map. Works with UPS, Fedex, USPS, DHL and Airborne tracking numbers. Use your tracking number(s) here:

SHIPPING / DELIVERY POLICY

We offer different shipping options, depending on your location and availability. Every order is usually processed within 24 hours, confirmation is sent via email and shipping updates are usually a few hours after we process shipment to make sure your order is already on the way. Due to the volume of our orders, very fast shipping methods are not available for all regions or products.

Delivery times are the standard times and all depend on your location, local post office or carrier delivery schedule. If you have any particular delivery needs, please consider any delays or the possibility that your the courier service may not be able to deliver the package and in some case they will try the next business day.

For free shipping orders please check our promotions located in the main page.

For international shipping policy please click here

BACKORDER POLICY

Our inventories are updated often, in the event that a product or products in your order are not available to complete the entire order, we will inform you that we have placed a item (s) in back order and we will ship it as soon as they become available.

CHECKING MY ORDER HISTORY

To check the status of your orders placed, order history, subscriptions and more, please login to your personal account here

DID THIS HELP? CONTINUE SHOPPING >

STILL HAVE QUESTIONS? CONTACT CUSTOMER SUPPORT

The products and the claims made about specific products on or through this site have not been evaluated by healthgenesis.com or the United States Food and Drug Administration and are not approved to diagnose, treat, cure or prevent disease. The information provided on this site is for informational purposes only and is not intended as a substitute for advice from your physician or other health care professional or any information contained on or in any product label or packaging. You should not use the information on this site for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. You should consult with a healthcare professional before starting any diet, exercise or supplementation program, before taking any medication, or if you have or suspect you might have a health problem. Prices and promotions are subject to change without notice.